Terms, Privacy, Payment & Refund
Version: v1.0
Effective Date: 26 Nov 2025
1) Contracting Entity & Contact
Entity: Platinum Sky Group Limited (Hong Kong)
BR/Registration No.: 78902321
Address: Room 721A, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Hong Kong
Brand/Domains: DockDay / dockday.cc (incl. subdomains)
Support: dockday@platinumskygroup.com | +852 6158 8111
2) Scope & Audience
This page governs the DockDay Web App during trial. Users include Seafarers, Captains, Agents, Guides, Drivers (partners), Admin Operators. DockDay is an organiser/coordinator; on-the-ground services are provided by local partners in Nanjing (PRC). DockDay is not a medical, police, or border-inspection authority.
3) Data & Privacy (Essentials)
What we process (minimal): Seafarer Number, name, nationality; order/itinerary basics; device logs; strictly necessary cookies. Passport images are not collected online.
Sharing (categories): fulfilment (guides/drivers), payments, notifications, mapping, insurance. Suppliers are dynamic.
Storage/transfer: servers in Hong Kong, with CDN. Cross-border processing (Mainland CN ↔ HK) may occur under appropriate safeguards.
Sensitive Data
We may process allergy/health information only when necessary and with separate explicit consent, strictly for itinerary safety and meal arrangements.
4) Payment — Pre-authorisation & Charge Triggers
Currency: default USD; local currency display is reference only.
Pre-authorisation: a hold is placed at booking (typically equal to the order amount).
Charge triggers: group confirmation and/or service start; overtime/extra mileage/value-added add-ons confirmed by you; cancellations per the rules below.
Card data: we do not store PAN; we keep tokenised references and reconciliation data.
5) Cancellation & Refund — Rule Matrix (Border Inspection First)
• Border inspection failed; user-initiated: 100% refund (cancel hold or full refund).
• Border inspection passed; user-initiated, > 4h before departure: refund 50% of Net Revenue.
• Border inspection passed; user-initiated, ≤ 4h before departure: no refund.
• Border inspection passed; platform-initiated cancel: 100% of Net Revenue.
Net Revenue: funds received minus processing/channel/refund handling costs.
Posting timeline: typically up to T+7 banking days.
Group Pricing & Tail-balance
Per-person price decreases with group size. To smooth rounding, a tail-balance up to USD 0.99 per order may be equally apportioned across members.
6) Cookies (MVP)
Only Strictly Necessary cookies are active by default. First-visit banner offers Accept All / Reject All / Customise; manage later via Cookie Settings.
7) Safety & Insurance
High-risk add-ons (e.g., alcohol/private rooms) require secondary confirmation and may place an additional pre-authorisation. See /legal/safety#high-risk and /legal/safety#coverage.
8) IP, Liability, Law & Changes
All content/software/brands are protected. Service availability may be affected by maintenance or third-party outages.
Governing Law/Jurisdiction: Hong Kong.
Material changes require re-consent.